ADA Accessibility

CITY COACH SPECIAL SERVICESTransportation Services for Persons with Disabilities

Door-to-door Paratransit service is also available to individuals with certified disabilities.  An in-person assessment is required to determine eligibility.  To schedule your in-person assessment please call (707) 541-7184 during normal business hours.  A friendly attendant will help you navigate the process and answer all your questions.

City Coach Special Services is Vacaville's American Disabilities Act (ADA) transit service for individuals with disabilities.


WHERE DOES SPECIAL SERVICES GO?

City Coach Special Services operates within the city boundaries of Vacaville.  Any person who is unable to use general public fixed-route transit service, such as Vacaville City Coach, is eligible for City Coach Special Services.


HOW MUCH DOES IT COST?

One-Way ADA Fare            $2.00

20-Ride ADA Punch Pass  $39.00

You must pay the driver at the time of the pick-up, or show a 20-Ride Special Services Punch Pass to the bus driver.

You can purchase a 20-Ride Special Services Punch Pass at these locations within the City of Vacaville:

  • City Hall, 650 Merchant Street.
  • McBride Senior Center, 91 Town Square Place.
  • Ulatis Cultural Center, 1020 Ulatis Drive.
  • Lucky Stores at 1979 Peabody Road or 777 East Monte Vista.

WHERE DOES SPECIAL SERVICES GO?

City Coach Special Services operates within the city boundaries of Vacaville.  Any person who is unable to use general public fixed-route transit service, such as Vacaville City Coach, is eligible for City Coach Special Services.


HOW MUCH DOES IT COST?

One-Way ADA Fare            $2.00

20-Ride ADA Punch Pass  $39.00

You must pay the driver at the time of the pick-up, or show a 20-Ride Special Services Punch Pass to the bus driver.

You can purchase a 20-Ride Special Services Punch Pass at these locations within the City of Vacaville:

  • City Hall, 650 Merchant Street.
  • McBride Senior Center, 91 Town Square Place.
  • Ulatis Cultural Center, 1020 Ulatis Drive.
  • Lucky Stores at 1979 Peabody Road or 777 East Monte Vista.

WHERE DOES SPECIAL SERVICES GO?

City Coach Special Services operates within the city boundaries of Vacaville.  Any person who is unable to use general public fixed-route transit service, such as Vacaville City Coach, is eligible for City Coach Special Services.


HOW MUCH DOES IT COST?

One-Way ADA Fare            $2.00

20-Ride ADA Punch Pass  $39.00

You must pay the driver at the time of the pick-up, or show a 20-Ride Special Services Punch Pass to the bus driver.

You can purchase a 20-Ride Special Services Punch Pass at these locations within the City of Vacaville:

  • City Hall, 650 Merchant Street.
  • McBride Senior Center, 91 Town Square Place.
  • Ulatis Cultural Center, 1020 Ulatis Drive.
  • Lucky Stores at 1979 Peabody Road or 777 East Monte Vista.

Out-of-Area Visitor Riding Privileges

Vacaville City Coach will provide up to 21 days of service for persons who are visiting from outside the City of Vacaville during a 365 calendar-day period; after that the visitor is requested to apply for eligibility through the same process established for residents by calling CARE Evaluators at (707) 541-7184.


Reasonable Modification of Policies and Procedures

City Coach is committed to providing safe, reliable, and accessible transportation services. To ensure equity and fairness, and to comply with Federal law, City Coach has a process for requesting Reasonable Modifications to existing Policies and Procedures to avoid discrimination on the basis of disability. City Coach grants such modifications on an individual basis provided that doing so is within the authority of City Coach; does not fundamentally alter the nature of its services; does not constitute a direct threat to the health and safety of others; will not impose an unreasonable financial or administrative burden; and will not require the commission of an illegal act on the part of City Coach or its contractors.

Any person seeking a reasonable modification of City Coach policies, practices, or procedures may submit a modification request.

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