Title VI Program

Table of Contents

Introduction

This program reflects the Vacaville City Coach commitment to ensuring that no person shall, on the ground of race, color, national origin, religion, age, marital status, sexual orientation, or disability be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity provided by Vacaville City Coach.

Signed Policy Statement

A policy statement signed by Brian McLean, the Public Works Manager overseeing the Vacaville City Coach transit program, assuring Vacaville City Coach’s compliance with Title VI of the Civil Rights Act of 1964 can be found as Attachment A.

Title VI Procedures for Handling Complaints

Vacaville City Coach has a standard process for investigating all complaints. Full procedures for filing a complaint and Vacaville City Coach’s procedures for investigating complaints can be found as Attachment B.

The complaint may be filed in writing with Vacaville City Coach at the following address:

City of Vacaville Attention: Transit 650 Merchant Street Vacaville, CA 95688

Record of Title VI investigations, complaints, or lawsuits

Over the reporting period, Vacaville City Coach has had no Title VI complaints, investigations or lawsuits filed against it.

Vacaville City Coach Limited English Proficiency Outreach Plan

A full copy of Vacaville City Coach’s outreach plan for individuals with limited English proficiency can be found in Attachment C. Key elements of the plan include:

General Public Relations including announcements targeted at newspapers and radio, posters or pamphlets displayed in public places, surveys, public hearings and community forum meetings;

Public Timetables are available in both English and Spanish;

Public Timetables and system information is available in Spanish on the Vacaville City Coach website citycoach.com;

Transit surveys conducted by Vacaville City Coach are provided in Spanish as well as English.

Notification of Vacaville City Coach Title VI obligations

Vacaville City Coach publicizes its Title VI program by posting its commitment to providing services without regard to race, color, national origin, religion, age, marital status, sexual orientation, or disability in all buses, Vacaville City Coach offices, and on the website.

The postings include the following statements:

Vacaville City Coach does not discriminate in the operation of its programs on the basis of race, color, national origin, religion, age, marital status, sexual orientation, or disability.

Please contact City of Vacaville’s Transit Manager with questions or comments about City of Vacaville’s non-discrimination policies, to get additional information, or to file a complaint.

In person or by mail:

City of Vacaville Attention: Transit 650 Merchant Street Vacaville, CA 95688 Email address: citycoach@cityofvacaville.com

Summary of Public Participation Efforts

Over the last reporting period, City of Vacaville conducted the following public outreach and involvement activities:

Public Timetables: All public timetables always include Spanish sections and are available on the Vacaville City Coach website citycoach.com.

General Awareness and Surveys: We conduct onboard rider and general awareness surveys frequently. In 2014 a ridership study was undertaken to garner information from the public regarding their use of public transportation and to gather information that is used to develop new services. As with all grant projects, Vacaville City Coach aggressively pursues participation from the Latino community.

Bilingual Outreach: Vacaville City Coach’s bilingual dispatchers provide Spanish-speaking guests with information on public transit services in Spanish. Bilingual assistance is utilized in outreach programs when needed and appropriate. Additionally, Vacaville City Coach conducts on-going advertising in both English and Spanish.

Phone Access: A bilingual dispatcher is available to answer phone inquiries for Spanish speaking customers during business hours. After business hours inquiries can be left on the voice mail and are responded to promptly the next business day.

Short Range Transit Plan (SRTP): Vacaville City Coach conducts a SRTP every five years. Work has just begun on the 2016-2025 plan.

Attachment A

VACAVILLE CITY COACH TITLE VI NON-DISCRIMINATION POLICY STATEMENT

February 17, 2015

Pursuant to Title VI of the Civil Rights Act of 1964:

It is the policy of the Mendocino Transit Authority that no person in the United States shall, on the grounds race, color, national origin, religion, age, marital status, sexual orientation, or disability, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.

Brian McLean, Public Works Manager

Attachment B

Discrimination Procedure for Handling Complaints

Any person who believes that he or she, individually, as a member of any specific class, or in connection with any disadvantaged business enterprise, has been subjected to discrimination prohibited by Title VI of the Civil Rights Act of 1964, the American with Disabilities Act of 1990, Section 504 of the Vocational Rehabilitation Act of 1973 and the Civil Rights Restoration Act of 1987, as amended, may file a complaint with Vacaville City Coach. A complaint may also be filed by a representative on behalf of such a person. All complaints will be referred to the Transit Manager for review and action.

In order to have the complaint considered under this procedure, the complainant must file the complaint no later than 180 days after:

The date of alleged act of discrimination; or

Where there has been a continuing course of conduct, the date on which that conduct was discontinued.

In either case, Vacaville City Coach may extend the time for filing or waive the time limit in the interest of justice, as long Vacaville City Coach specifies in writing the reason for so doing. Complaints shall be in writing and shall be signed by the complainant and/or the complainant’s representative. Complaints shall set forth as fully as possible the facts and circumstances surrounding the alleged discrimination. In the event that a person makes a verbal complaint of discrimination to an officer or employee of Vacaville City Coach, the person shall be told to put this in writing, or given help by referring to the appropriate agency for assistance. The complaint shall then be handled according to Vacaville City Coach investigative procedures.

Within 10 working days of receipt of the written complaint, the Transit Manager will acknowledge receipt of the allegation, inform the complainant of action taken or proposed action to process the allegation, and advise the complainant of other avenues of redress available.

The following information should be included in any written complaint:

Name, address, and phone number of the complainant.

Name(s) and address(es) of alleged discriminating employee or official(s).

Basis of complaint (i.e., race, color, national origin or sex)

Date of alleged discriminatory act(s).

Date of complaint received by the recipient.

A statement of the complaint.

Other agencies (state, local or Federal) where the complaint has been filed (if known).

An explanation of the actions Mendocino Transit Authority has taken or proposed to resolve the issue in the complaint.

Within 60 calendar days of the receipt of the complaint, the Transit Manager will conduct an investigation of the allegation and based on the information obtained. The complaint should be resolved by informal means whenever possible. Such informal attempts and their results will be summarized in the report of findings.

Within 90 calendar days of receipt of the complaint, the Transit Manager will notify the complainant in writing of the final decision reached, including the proposed disposition of the matter. The notification will advise the complainant of his/her appeal rights with the Federal Transit Administration if they are dissatisfied with the final decision rendered by Vacaville City Coach. The Transit Manager will also provide the Federal Transit Administration with a copy of this decision and summary of findings upon completion of the investigation.

Contacts for the different Title VI administrative jurisdictions are as follows:

Federal Transit Administration Office of Civil Rights Federal Transit Administration Region IX Civil Rights Officer 201 Mission Street, Suite 1650 San Francisco, CA 94105-1839

Attachment C

VACAVILLE CITY COACH LIMITED ENGLISH PROFICIENT (LEP) PLAN

Vacaville City Coach is required to take responsible steps to ensure meaningful access to the benefits, services, information and other important portions of our programs and activities of individuals who are Limited English Proficient (LEP). Vacaville City Coach consulted the FTA’s LEP Guidance and performed a four factor analysis of our contact with the public to determine the appropriate mix of LEP services to offer.

Four Factor Analysis:

The Number of LEP Persons in the Vacaville City Coach Service Area Vacaville City Coach provides important transit services to the public through its fixed route, paratransit and senior/disabled local taxi scrip program.  Data was gathered from the following sources to identify information on persons who do speak languages other than English at home, and who speak it less than well or not at all, and would be classified as limited English proficient or “LEP”:

a. 2010 Census Data.

City Coach’s service system encompasses a twenty-seven square mile area of Vacaville, California and is home to a population primarily speaking two languages (English and Spanish) with a total population of 93,137.

The data shows 80.4% report speaking English only and languages other than English at 19.6%.

Speaking English less than very well reported in at 6.3% (5,867) residents.

Several conclusions can be drawn from this review:

6.3% percent of residents of Vacaville report speaking English “less than well”;

Of those reporting speaking English “less than well”, the largest population speaks Spanish at home;

The LEP population (Spanish speaking) is concentrated in the core of City Coach’s service area and is served by both the Route 2 and Route 6 on a 30-minute headway as is the balance of the City Coach fixed route service across Vacaville.

2) The Frequency of LEP Use Data was gathered from the following sources to identify information on persons who do speak languages other than English at home, and who speak it less than well or not at all, and would be classified as limited English proficient or “LEP”:

a. 2010 Census Data.

An important part of the development of City Coach’s Language Access Plan is the assessment of major points of contact, including:

The use of the bus service (on-board signage, announcements and driver language skills);

Communication with City Coach’s customer service staff;

Bus pass sales;

Printed outreach materials;

Web-based outreach materials;

Public meetings;

Demand response reservation agents;

Local news media (print and radio);

Automatic, service related audio announcements on-board City Coach buses; and

Service related posters at City Coach’s bus terminal.

3) The Importance of Vacaville City Coach’s Service to People’s Lives Access to the services provided by City Coach, both fixed route and demand response are critical to the lives of many in the region. Many depend on City Coach’s fixed route services for access to jobs and for access to essential community services like schools, shopping and medical appointments. Riders eligible for service under the American’s with Disabilities Act (ADA) require service for the same reasons. Because of the essential nature of the services and the importance of these programs in the lives of many of the region’s residents, there is a need to ensure that language is not a barrier to access.

4) Resources and Costs for LEP Outreach City Coach has committed resources to improving access to its services and programs for LEP persons. Today, bilingual information (English/Spanish) is distributed in an extensive number of mediums including:

A bi-lingual English/Spanish website

A complete bilingual English/Spanish system timetable

A complete bilingual English/Spanish Rider’s Guide to demand response services (ADA paratransit)

Bilingual English/Spanish outreach materials (seat drops and service change alerts)

Bilingual English/Spanish representation at public meetings

Bilingual English/Spanish customer service representatives

Bilingual English/Spanish Demand Response reservation agents/customer service representatives

Bilingual English/Spanish on-board signage

Implementation Plan:

Based on the four factor analysis, Vacaville City Coach recognizes the need to continue providing language services in the region. A review of Vacaville City Coach relevant programs, activities and services that are being offered or will continue to be offered by Vacaville City Coach and include:

Spanish speaking translators are available during normal business hours;

Public Timetables are available in both English and Spanish;

Route and schedule information available in Spanish on the Vacaville City Coach website citycoach.com;

Transit surveys conducted by Vacaville City Coach were available in Spanish;

Vacaville City Coach’s outreach and marketing initiatives have yielded a list of community organizations that serve populations with limited English proficiency. The following list of community organizations, school systems, and religious organizations will be contacted to assist in gathering information and see what services are most frequently sought by the LEP population:

Family Resource Center

Cal Fresh

Affordable Housing

Health and Social Services

Solano County Housing Authority

Vacaville City Coach will contact the community organizations that serve LEP persons, as well as LEP persons themselves, and perform a four factor analysis every three years to identify what, if any, additional information or activities might better improve Vacaville City Coach’s services to assure non-discriminatory service to LEP persons. Vacaville City Coach will then evaluate the projected financial and personnel needed to provide the requested services and assess which of these can be provided cost-effectively.